Questions? Call us at 888-756-5777

Shipping & returns

Shipping Questions

Domestic:

Q) What shipping methods do you use?

A) (Continental USA) - We utilize  FedEx, and UPS ground services for standard orders. If you need expedited shipping, we can offer 3 day air, 2 day air, as well as next day air in most cases.  Please call us at 888-756-5777 for rates and availability.

A) (Alaska / Hawaii) – We utilize FedEx, UPS, or USPS for all shipments going to Alaska or Hawaii depending on size and weight restrictions. Shipping rates vary by zip code.  Note: “FREE” shipping is not available for Alaska / Hawaii.

A) (APO’s FPO’s) - We utilize USPS for shipments to these areas.  Note: “FREE” shipping is not available for these areas.  Please contact rupp@ruppsdrums.com for more information & shipping price quotes.  Also note, there will possibly be customs, duties, taxes charged on shipments to these areas that will be collected by the carrier upon delivery.  You are responsible for these fees.

A) (United States Provinces & Commonwealths e.g. Puerto Rico, Guam) – We utilize DHL, FedEx, UPS, or USPS for shipments to these areas.  Note: “FREE” shipping is not available for these areas.  Please contact rupp@ruppsdrums.com for more information & shipping price quotes.  Also note; if there are customs, duties, or taxes charged on shipments to these areas they will be collected on delivery.   You are responsible for these fees.

Q) How long does delivery take?

A) Most in stock items ship out in 1-3 business days from the date we receive payment. Ground shipping will then take 1-7 business days depending on your location.  Please allow 4-10 business days from payment date for delivery.  In the event that your order will be delayed for any reason, we will notify you within 24-48 hours. Please note that we do not ship on weekends or holidays.

Q) How much does it cost?

A) On certain items we charge $9.99 shipping and handling regardless of order size.  We do add additional shipping charges on large, heavy, and oversize items.  These items include but are not limited to drum sets, large drumheads, large hand drums, hard drum cases, individual drums, drum racks, guitars, and amps.  Also, many items on our site have FREE shipping for continental US customers.  If you are outside of the continentals US, please email us at rupp@ruppsdrums.com for a shipping price quote.

International Shipping Information:

Q) What shipping methods do you use?

A) We utilize DHL for most orders going outside the USA.  In some rare instances, we will use USPS depending on size and weight restrictions. We primarily use DHL because we have negotiated rates with DHL that are far less than FedEx or UPS and are comparable to USPS Global Express. In our experience, DHL offers service that is superior to the carriers mentioned above. For Canadian customers, we ship via UPS Ground only.

Q) How much does it cost?

A) For an international shipping quote, please email us at rupp@ruppsdrums.com with your address and the items you wish to purchase and we’ll get back to you.

Q) Will I have to pay any duties / taxes / VAT?

A) Most countries do charge taxes on imports.  You are responsible for any of these fees.  DHL, USPS, UPS, or one of their agents will collect upon delivery. As rates vary from country to country, please contact your local authorities for current rates as we do NOT possess any of this information.

Q) How long does delivery take?

A) Most international orders ship in 4-7 business days from the date when we receive payment.  DHL requires 3-5 business days from there to deliver items to most destinations. Please allow 8-12 business days from date of payment for delivery unless otherwise noted.  In the event that your order will be delayed for any reason, we will notify you within 24-48 hours. Please note that we do not ship on weekends or holidays.

Return Policy:

A) We allow 30 days from the date you received your order to set up a return or exchange. All returns must have a return authorization number before making the return.  To set up a return, please email us at rupp@ruppsdrums.com or call us at 888-756-5777 and you will be given a Return Authorization number (R.A. number).

  • Any returned items will not be accepted without an authorization number. All original packing materials must be included, and merchandise must be in new condition.
  • Customers are responsible for paying any shipping charges on all returns unless they received a damaged or defective item and are exchanging it for another item of the same make and model.
  • If you decide to return an item for exchange or refund, then you are responsible for any shipping and handling charges including shipping charges to your door for products that have “FREE” shipping.
  • Refunds for any returned item will be deducted a restocking fee of 20% of the item value as well as any actual outbound shipping fees that we incurred including shipping charges to your door for items that have free shipping.
  • Most items that are in new condition, include original packaging materials and are returned for exchange or exchange credit toward a later purchase will not be assessed a restocking fee. Items returned for exchange or exchange credit toward a later purchase will be credited for the full item value minus any outbound shipping charges.
  • Returns are not allowed for Special Order Items.  Special order items are those which are not readily available and must be ordered from the manufacturer. Special Orders require roughly 90-120 days for delivery time from the order date and these transactions are not cancellable. We require a non-refundable full deposit on all special order items. Should a Special Order Item be delivered in damaged or defective condition, the situation will be resolved by a claim with the shipping courier or with the manufacturer if it’s a warranty claim.
  • We do not allow returns for the following items: drum heads, drum sticks, individual drums, didgeridoos, harmonicas, books, videos, software, cleaning products, and small parts.
  • Please note that refunds to your credit card may take an additional 2-10 business days for you to receive the funds to your account.

Returns address:

Rupp’s Drums Returns, RA #

2045 S Holly

Denver, CO 80222

Free shipping

On Most orders above $79

30 day returns

Some exclusions apply

Customer satisfaction

Over 10.000 customers

 

 

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