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Terms & Conditions

Tracking and Order Status Questions:

Q) Can I track my order online via www.ruppsdrums.com ?

A) At this time we do not have an automatic order tracking function built into the website

Q) How can I track my order?

A) If you would like a tracking number on your order, please email rupp@ruppsdrums.com In the email, be sure to include your full billing name, email address, order date, and order number.  Please wait at least three (3) business days after ordering before submitting a request and allow up to two (2) business days for a response. If your item was shipped from our primary warehouse, you will automatically receive tracking information emailed to you within 3 business days of shipment of your order.

Q) Why does it take so long to get a tracking number?

A) Unlike other larger sites, we do not always ship from a central warehouse location.  Instead, we have a retail location and several smaller warehouse locations throughout the country.  We also drop ship from the manufacturer whenever possible to keep your costs down and to retain inventory for local customers. Because of this method, it often takes several business days after an order is placed for tracking information to become available to our staff.

Free shipping

On Most orders above $79

30 day returns

Some exclusions apply

Customer satisfaction

Over 10.000 customers

 

 

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