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Q) Why do we have items that require a call or email for price?
A) Due to forces beyond our control we are sometimes regulated by the manufacturers as to the price in which we can post on our site. However, here at Rupp’s Drums we like to sell you gear at the best possible price... which may be below the price stated by the manufacturer. Feel free to call or email us on any price, posted or not, and we will do all we can to get you the best price. Please contact firstname.lastname@example.org for any further questions!
Q) Do you beat competitor's prices?
A) Here at Rupp’s Drums we always strive to give you the best price possible. We are fully authorized dealers of the brands that we carry and because of our top level discounts with these suppliers we regularly offer competitive prices for our customers. In most instances, we can beat a price. Each quote is done on a case by case basis.
-In order for us to beat a competitor’s price, please call or email us and we’ll see if we can beat the price. Please include the item description(s), the product number of the item(s), the name of the competitor with the lower price, and your physical address. If you are sending an email, please send a direct link to the page that the item(s) are on. In most instances, we will need to verify the competing price before offering you a lower price or price match.
Q) Do you do custom price quotes?
A) Absolutely! We specialize in custom quotes and our customer service steam is more than willing to work with you one on one as if you were standing in our store. Please email us for a custom quote request. Please include a list of the items you are looking for and your physical address in the request. Please contact email@example.com for any further questions.
Occasionally, there are price misprints on our website. We will do our best to honor printed prices. However, there are certain situations in which we will not be able to honor the printed price.
Q) How do promo codes and store coupons work?
A) At checkout, there is a field that says "enter promotional code". Simply enter your promo in the field. If you happen to have a promo code and it isn't working for whatever reason, please call us at 888-756-5777 and we would be glad to apply the promo code over a phone order if applicable. Due to vendor pricing guidelines, promo codes and store coupons aren't good for all product lines. Please see the exception list here.
Q) Do you offer any financing
A) Yes, we do offer financing programs through Synchrony Bank. In many cases we can offer 6-month financing and in a few cases we can offer 12 month financing. Please contact us by phone or email us for more details on our financing programs.
Q) Do you have a privacy statement? How do you use email addresses?
A) Yes, we do. We will never give away or sell your personal info to anyone at anytime. We only use it to keep you updated on special deals and promotions through occasional emails.
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