Questions? Call us at 888-756-5777

Disclaimer

Q) Why do we have items that require a call or email for price?

A) Due to forces beyond our control we are sometimes regulated by the manufacturers as to the price in which we can post on our site.  However, here at Rupp’s Drums we like to sell you gear at the best possible price... which may be below the price stated by the manufacturer.  Feel free to call or email us on any price, posted or not, and we will do all we can to get you the best price.  Please contact rupp@ruppsdrums.com for any further questions.

Q) Do you beat competitor's prices?

A) Here at Rupp’s Drums we always strive to give you the best price possible.  We are fully authorized dealers of the brands that we carry and because of our top level discounts with these suppliers we are generally able to compete with our competitors’ prices.  In most instances, we can beat a price.  If beating a price is not possible, we at least try to match a competitor's price.  Each price beater is done on a case by case basis.

-In order for us to beat a competitor’s price, please call or email us and we’ll see if we can beat the price.  Please include the item description(s), the product number of the item(s),  the name of the competitor with the lower price, and with your physical address.  If you are sending an email, please send a direct link to the page that the item(s) are on.  In most instances, we will need to verify the competing price before offering you a price beater or price match. Please email us with that information.

Note: There are some instances where we may not be able to do a price beater. These include;

  1. Craigs List Postings
  2. EBay Auctions
  3. Item(s) sold through an unauthorized dealer
  4. Item(s) sold on clearance
  5. Discontinued Items
  6. Certain Emailed Price Quotes

Q) Do you do custom price quotes?

A) By all means we can provide you with a custom quote!  That is what we are all about!  Giving you the best possible price is only half what we do best.  Our customer service staff is more than willing to work with you one on one as if you were standing in our store.  Please email us with a custom quote request.  Please include a list of the items you are looking for and with your physical address in the request.  Please contact rupp@ruppsdrums.com for any further questions.

Price Misprints

Occasionally, there are price misprints on our website.  We will do our best to honor printed prices.  However, there are certain situations in which we will not be able to honor the printed price.

Q) How do promo codes and store coupons work?

A) At checkout, there is a field that says "enter promotional code".  Simply enter your promo in the field.  If you happen to have a promo code and it isn't working for whatever reason, please call us at 888-756-5777 and we would be glad to apply the promo code over a phone order if applicable.  Due to vendor pricing guidelines, promo codes and store coupons aren't good for all product lines.  Please see the exception list here.

Q) Do you offer any financing

A) Yes, we do offer financing programs through the NAMM/GE Capital program.  In many cases we can offer 6-month financing and in a few cases we can offer 12 month financing.  Please contact us by phone or email us for more details on our financing programs.

Q) Do you have a privacy statement?  How do you use email addresses?

A) Yes, we do.  We will never give away or sell your personal info to anyone at anytime.  We only use it to keep you updated on special deals and promotions through occasional emails.

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On Most orders above $79

30 day returns

Some exclusions apply

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